Approach, Methods, Tools
Service Design Process
User Interviews
Moodboards
Stakeholder Map
Personas
Customer Journey & Lifecycle Maps
User Flows
Prototypes
User Tests
Innovation Development through service design thinking for the award-winning Swedish healthcare
technology startup, Mevia.
‘Integrated Project ’ @ HDK, Gothenburg. Team: Alina Fri, Mfundo Mthembu, Mira Joo,
Nathalie Ebel. Process Supervisor: Christina Vildinge . 2015
Service Design Process
User Interviews
Moodboards
Stakeholder Map
Personas
Customer Journey & Lifecycle Maps
User Flows
Prototypes
User Tests
[email protected]